Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Data & Analytics team at Genesys is comprised of Data Engineering, Data Platform/Technologies, Data Analytics, Data Science, Data Product, and Data Governance practices. This mighty team serves the enterprise functions including sales, finance, marketing, customer success, product, etc. The team also serves as a core conduit and partner to operational systems that run the business including Salesforce, Workday and more.
As a key member of the Enterprise Data & Analytics organization, the Director of Data Management & Analytics drive strategy, fosters a data community, ensures analytics excellence, and delivers data science solutions. This role focuses on driving team talent/culture and delivering enterprise data capabilities aligned to business strategy.
Staffing, enabling, and supporting product-oriented delivery teams is crucial to the success of the organization and has a direct impact on our ability to drive the business forward. These teams create data products and consumption capabilities that meet the needs of our enterprise, analyst communities, and downstream systems that utilize data to drive the business. This role is a thought leader in two or more data technology domains and will offer consultative services to business and IT teams on how to deliver capabilities using modern patterns, approaches, processes, and tools.

Key Responsibilities

• Lead cross-functional and autonomous product-oriented delivery teams that build, maintain, and deliver data capabilities that support enterprise data needs.
• Foster a culture of continuous improvement through innovation, mentoring, feedback, metrics, and transparency.
• Drive product management and engage with senior leaders and other stakeholders to set the vision and articulate a detailed delivery roadmap for the team.
• Be an evangelist for the business value that IT delivers.
• Support thought leadership through white papers, conference publications, presentations, and other related media.
• Collaborate with cross-functional teams to design interfaces that support data integration (ingress and egress) with internal and external platforms.

Requirements

• Minimum of 10 years of experience in enterprise data, science, and analytics
• 3-5 years of leadership experience managing global teams
• Strong business acumen, relationship building, and superlative communication skills.
• Inspiring leader with a driven, product mindset with results-focused attitude.
• Expertise in the big data ecosystem (AWS, Snowflake, Databricks).
• Proficiency in one or more analytics & visualization tools (e.g. Chartio, Looker, Tableau, QuickSight).
• Leadership experience in data governance including compliance and data management policy.
• Ability to work in a dynamic and challenging environment where decisions you make will have a large impact.
• Strategic problem solver who simplifies problems to their core elements and finds creative solutions.
• Get-it-done mindset. You’re not afraid to take risks, you’re humble and scrappy!
• Experience working within an agile scrum framework.

Preferred Qualifications

• Bachelor’s / Master’s degree in computer science or data science
• Creative, innovative and solution-oriented thinker: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable.
• Excellent critical thinking, problem solving and analytical skills with a keen attention to detail.
• Skilled at managing cross-functional relationships and communicating with leadership.
• Strong team player with the ability to lead peers in accomplishment of common goals.

LI-Remote

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About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Lead cross-functional and autonomous product-oriented delivery teams that build, maintain, and deliver data capabilities that support enterprise data needs.
• Foster a culture of continuous improvement through innovation, mentoring, feedback, metrics, and transparency.
• Drive product management and engage with senior leaders and other stakeholders to set the vision and articulate a detailed delivery roadmap for the team.
• Be an evangelist for the business value that IT delivers.
• Support thought leadership through white papers, conference publications, presentations, and other related media.
• Collaborate with cross-functional teams to design interfaces that support data integration (ingress and egress) with internal and external platforms