IT Field Service Engineer

at  Sheffield Teaching Hospitals NHS Foundation Trust

Do you want to know you’re making a difference to people’s lives? Do you love technology? Have you got the customer service and technical skills required? Are you driven and passionate about achieving your full potential? If so, this is the role for you!
You will be work as part of our 2nd Line Support team surrounded by a culture where employees are respected and valued and where unique skills, backgrounds and experiences are welcomed. You will be given training upon commencement and because you will be working in a caring and supportive environment, you will be given every chance to make a difference.
Our IT Field Service Engineers are team driven and hardworking, providing technical support for the Trusts IT infrastructure. They support a wide range of users, applications and systems operating in the healthcare sector, so the role is varied and challenging and will give you the opportunity to broaden your skillset.
In addition to this to support our staff’s wellbeing we offer flexible working arrangements along with access to support services. Learning is extremely important to us as an organisation and to support our staff develop technically and personally, we offer a range of education and development options from both external and internal resources. In addition to the above we offer staff discounts on a wide range of products, shops and services.
This vacancy is advertised as a Permanent post .
* Interviews will be held both on MS Teams and on site *
IT Field Service Engineers are responsible for providing technical support for all Trust sites, these include the existing campuses and our community-based sites that are in the process of transitioning under the management of the Trust’s IT Support service.
They ensure that incidents and service requests associated with the IT Infrastructure located at all Trust sites are resolved or escalated in an efficient manner. In addition, the post holder will be involved in the installation of IT equipment including hardware and software.
The team has a wide remit, which includes providing a range of desktop support, networking, and installation services to the Trust along with the responsibility for IT Operations and the management of the Trust’s dedicated computer rooms. The Team also works on projects and capital schemes, managed by the Project Management Office (PMO).
It is a key requisite of this post to always maintain a customer focus. Given the dynamic nature of NHS organisations there will be a requirement for travel to a number of sites dependent upon where the users are based and the growth of Sheffield teaching hospitals trust, therefore you will need to have a valid UK driver’s license and a vehicle with business insurance to travel between sites.
Pathways will be available for you to progress your career either within the team or through other parts of the organisation.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria

Please refer the Job description for details