The Monad Foundation is a team of dedicated ecosystem and community builders who are on a mission to massively grow the impact of decentralized tech. We believe that the Monad blockchain-the performant and parallel EVM Layer 1-will help decentralized apps eat the world.
Monad Foundation is seeking a customer service-oriented, security-minded IT Manager to take ownership of IT systems across a globally distributed, Mac-based team. This is a hands-on role, based in the New York office from Monday-Friday, with a focus on device management, endpoint security, tooling provisioning, and technical employee support. You’ll work across teams, solve problems quickly, and help build a secure, scalable IT environment that keeps our team productive and protected.

Helpdesk & User Support

• Provide first- and second-line IT support to employees across a global, distributed team.
• Manage and troubleshoot hardware, software, and network issues (Mac, SaaS tools such as Google Workspace, 1Password, Slack, printers, VPN, etc.).

Endpoint Administration and Access Control

• Manage the MDM (Jamf) platform—device provisioning, policy configuration, compliance workflows, and automation.
• Assist with deploying and monitoring security tools such as EDR, antivirus, disk encryption, patching, and access control.
• Assist with compliance-related IT activities (device status, encryption, access control).

Onboarding, Offboarding, and Device Lifecycle

• Own the end-to-end process for employee devices—including provisioning, shipping, MDM setup, maintenance, returns, and secure decommissioning.
• Continuously improve and document onboarding/offboarding processes for consistency and security.

Office IT Infrastructure

• Maintain Meraki networking, office wireless, Zoom Rooms, and A/V systems.

Documentation & Asset Management

• Maintain IT documentation, inventory, and asset management, ensuring they are accurate and accessible.
• Contribute to IT automation and process improvements where appropriate.