At Hypersolid, we create technology that empowers people, including our teams. Behind every great user experience is a working internal infrastructure. As an IT Support Engineer, you make that happen.

REQUIREMENTS

• A completed MBO or HBO degree in IT (or equivalent experience).
• Strong knowledge of Windows, macOS, and Linux environments.
• Understanding network concepts (e.g., TCP/IP, DNS, DHCP).
• Strong communication skills in Dutch; English proficiency is a plus.
• This position requires regular travel between our locations in Alkmaar and Amsterdam.
• Willingness to take part in occasional on-call duties during off-hours.

As a member of the IT support team, you support with day-to-day questions and tasks. This is a hands-on, all-around support role with a lot of variety. Your tasks include:

• Handling incoming support tickets and resolving 1st/2nd line issues.
• Manage workplace devices and keep the IT environment efficient.
• Providing end-user support across hardware, software, and networking.
• Managing and maintaining hardware inventory.
• Executing user onboarding and offboarding, including account management.
• Acting as the go-to person for IT questions and support across the company.
• Communicating with purchasing is a secondary responsibility.
• Proactively identifying and implementing workplace improvements.