IT Support Specialist

at  GovOS

WHO WE ARE

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company’s secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.
Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers’ success.

• Provide quality first level support to users using our ticketing system, Slack, email, and Microsoft Teams
• Escalate issues to Director and/or other departments as appropriate
• Ability to manage multiple and, sometimes, competing priorities
• Assist with onboarding of new employees
• Assist with networking / work from home issues
• Provision access to SAAS products when needed (MS Office, Adobe, Slack, etc.