IT Technical Support Agent (Fixed term)

at  Worldline

THIS IS WORLDLINE.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity
We’re looking to hire an IT Technical Support Agent for a fixed term contract who will be based in Stockholm until the 31st of October 2025. There is the potential that the position is made permanent. In this role, you’ll support employees in Sweden and other Nordic countries with a wide area of IT-related matters, and be part of a Nordic Virtual Team. You will be required to travel on occasion.
Since you are part of the international team, we hope you are able travel if needed to. You’ll work during office hours, but occasionally we might need your support in ad-hoc situations out of normal business hours. We wish to welcome an enthusiastic and dedicated colleague to join our team!
About the team
We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness.
You’ll report to IT Manager who is based in Stockholm, Sweden. The virtual team consists 3 peers in Sweden, 1 in Denmark and 1 in Finland. We are globally minded with a FinTech atmosphere. You will experience this in your everyday life as a Worldliner.

• Ongoing support for any local systems, services and administrative activities currently in the scope of the Local IT team which are not replaced by services delivered centrally
• CMDB maintenance
• Installations and settings-laptops
• Maintain all devices connected to WL network (printers, access badge printer, Wi-Fi routers, tv-screens, etc.)