IT Technologist

Nanaimo, British Columbia, Canada - V9R 5S5

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Mar, 2019Not Specified03 Feb, 20182 year(s) or aboveExcellent Technical Knowledge and Hands-on Hardware Troubleshooting Experience of End User Hardware, Including Pcs, Laptops, and PrintersNoNo
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Working as part of the Client Services Team as an IT Technologist, you are primarily accountable for the delivery of IT technical support to resolve software and hardware related issues for workstations, computer labs, laptops, software, and associated peripherals that directly supports the end user experience in a timely and professional manner.


Perform onsite analysis, diagnosis, and resolution of the most difficult or advanced desktop problems for end users using expert level troubleshooting and analysis methods. Recommend and implement corrective solutions, including offsite repair for remote users as needed. If necessary, liaise with third-party support and PC equipment vendors. Respond to incidents and requests for service, provide appropriate resolutions, which may require research and development of solutions to new or unknown issues, provide verification of the solution and deliver it to the client, and maintain associated documentation and records using VIU Service Management System. Manage, tune, analyze, and troubleshoot all aspects of the VIU end user desktop environment, including campus desktop hardware, lab management, virus/malware protection, printer/queue management, Active Directory Users and Groups. Assess the need for, and implement, performance upgrades or suggest directions for optimization to end user computer systems and peripherals. Collaborate with other technicians to ensure efficient operation of VIU's end user computing environment. Participate as a technical expert in various small to large-scale IT projects, committees and working groups including provincial level organizations. Provide support, standards and guidance on their subject matter expertise to others. Participate in planning for the evolution and long term visioning of the VIU IT End User Infrastructure environment including research and evaluation of future technologies to ensure they will meet the needs of the end user community. Create and maintain documentation as required.. Participate in budget planning for area of responsibility and IT Department. Performs other duties as assigned by the manager.


Min:2.0Max:9.0 year(s)

Information Technology/IT

ITSoftware - Other 

Information Technology


Computer Science



900 Fifth St, Nanaimo, British Columbia, V9R 5S5, Canada