We’re introducing a new growth-focused role within the Customer Acquisition team: Junior Digital Journey Analyst. This is a hands-on position ideal for someone with 1–2 years’ experience or a strong graduate background in digital analytics, marketing, customer experience, or UX.
The successful candidate will help optimise our digital sales funnel by analysing data, mapping customer journeys, identifying friction points, and surfacing insights from NPS and behavioural feedback. They’ll work closely with internal teams and external vendors to support improvements in customer experience and conversion.
This is a high-development role with a clear growth pathway toward digital optimisation or product leadership.

REQUIREMENTS

• 1–2 years of experience in digital optimisation preferred; also open to candidates with backgrounds in digital marketing, analytics, UX/CX, or strong graduate/internship experience
• Comfortable working with data and analytical tools (e.g. GA, Power BI, session replay tools)
• Strong mathematical thinking and data literacy — can spot trends and ask the right questions
• Curious, critical thinker who is eager to improve digital experiences and identify optimisation opportunities
• Excellent communicator who can collaborate across teams and present insights clearly
• Takes pride in work and holds self, peers, and vendors to high standards
• Brings ideas around how technology can improve the customer journey and reduce friction

BENEFITS

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• Join a high-impact digital acquisition team at one of Australia’s leading Insure Techs

• Exposure to product, analytics, UX, marketing, and external vendors
• Room to grow-we’re looking for someone who wants to make this role their own
• Help shape the experience of thousands of small businesses every week
• Exciting and rewarding team culture
• Growing company with progression opportunities

• Analyse drop-off trends in collaboration with Analytics and Product to help improve IPG (Integrated Product Gateway) conversion
• Support Marketing and Design in implementing top-of-funnel improvements informed by data
• Own the review and summarisation of online NPS scores and verbatim feedback to identify core user pain points
• Assist with digital customer journey mapping, identifying friction or confusion in the path to quote and purchase
• Identify and facilitate improvements to the BizCover underwriting funnel (e.g. question order, clarity, UI friction)
• Contribute to A/B test design and delivery (e.g. hypothesis framing, asset preparation, tracking setup with guidance)
• Prepare weekly reports and dashboards using Google Analytics, Power BI, and internal data platforms
• Engage with external vendors and platform partners (e.g. analytics tools, A/B testing platforms) to ensure accurate data, troubleshoot issues, and support implementation of CX enhancements