Essential Requirements:

• Degree in IT or a closely related subject
• Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
• Understanding of PC builds, rebuilds, and configuration
• Familiarity with Microsoft products and PC hardware setup
• Strong communication skills—clear, helpful, and user-friendly
• Ability to stay calm and effective under pressure
• Logical problem-solving and decision-making skills
• Excellent attention to detail and time management
• Willingness to take initiative and responsibility
• Flexible, adaptable, and committed to continuous improvemen

Desirable Experience:

• Microsoft certification (e.g., MTA, MCP, or equivalent

WHAT YOU’LL BE RESPONSIBLE FOR

In this user-facing role, you will:

• Provide responsive support to users via phone, email, and in person
• Diagnose and resolve desktop and laptop issues, including off-site repairs
• Build, configure, and test workstations, laptops, and mobile devices
• Support remote users with mobile connectivity and VPN access
• Manage new starter setups and leaver procedures
• Ensure backups of laptops, desktops, and personal folders are maintained
• Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
• Assist with LAN, WAN, and VPN connectivity troubleshooting
• Update and maintain the IT asset register
• Document IT processes and user guides clearly and accurately
• Administer and repair mobile communication devices
• Support IT equipment purchasing during staff holidays
• Uphold Health, Safety, Environmental, and Quality standards in all work
• Keep workspaces clean, organised, and secure

What You’ll Bring to the Team

Essential Requirements:

• Degree in IT or a closely related subject
• Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus
• Understanding of PC builds, rebuilds, and configuration
• Familiarity with Microsoft products and PC hardware setup
• Strong communication skills—clear, helpful, and user-friendly
• Ability to stay calm and effective under pressure
• Logical problem-solving and decision-making skills
• Excellent attention to detail and time management
• Willingness to take initiative and responsibility
• Flexible, adaptable, and committed to continuous improvement

Desirable Experience:

• Microsoft certification (e.g., MTA, MCP, or equivalent)

We offer more than just a role—we provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include:

• Competitive salary
• 25 days annual leave plus bank holidays (with extended entitlement for long service)
• Holiday buy and sell scheme
• 7% company pension contribution
• Health care cash plan and life assurance
• Company car allowance (where applicable)
• Employee Assistance Programme (EAP)
• Hybrid working options
• Reward and recognition schemes
• Dedicated training via our in-house certified training department
• Career development and progression opportunitie