Large Case: Implementation Senior Specilist

at  Manulife

This role is responsible for the implementation of non-complex Group Benefits Clients by providing navigation for Plan Sponsors and Advisors. The role is the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources.
• Ensure sold plan designs can be administered within the technology, processes, procedures, and product offerings used within all areas of Group business .Evaluate and resolve appropriate non-standard risk assessments for non-complex new business.
• Provide analysis and technical support regarding product, pricing, and alternate funding arrangements.
• Engage Group Benefit business internal partners as needed to resolve client requests and issues, bringing up to management as necessary.
• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries.
• Actively participating in Group Benefit and Underwriting process and product improvement initiatives.