Hiring Manager: Paul Attisano
Talent Acquisition Advisor: Draun Raval
Job Code Level: IZ-CLD-P4
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OpenText Cloud Services is seeking a Cloud Systems Administrator. The Cloud Services team Provides IT Governance for Public Cloud environments, manages Opentext Commercial environments, manages Opentext Lab/SIT environments, and manages the Commercial and Lab/SIT AD/IAM services. Must possess strong analysis& troubleshooting skills, excellent communication skills are required, both written and verbal. Experience in a rapid fast-paced environment with a willingness to undertake new challenges.

• Provided high-quality technical support, effectively analyzed issues, resolved issues, and provided customer notifications.
• Actively participates in self-improvement, process, and technology training programs.
• Continually strives to expand comprehension of troubleshooting methodologies
• Work cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers/internal teams
• Submit and provide new content to the knowledge base.
• Work on-time resolution and quality compliance of escalated tickets or incidents per the agreed SLA.
• Participate in documentation and product review
• May provide technical leadership and training for new and existing products within the technical area
• Perform other/additional duties and projects that may be periodically assigned.
• Have financial and cost-benefit knowledge.
• Providing insightful analyses on the efficiency, quality, and economics of Cloud Operations based on empirical data.
• Developing standards and high-level architecture designs.