Logger & Gateway Specialist (m/f/d)

at  SkyCell AG

Born from a single question, innovation is in our DNA. Having recently celebrated our 10-year anniversary, we are a diverse and quality-conscious company, which has set itself the goal of transporting temperature-sensitive medicines in a more reliable and sustainable way. Long story short, we help save lives and preserve the environment.
Our goal? To continue to advance towards zero loss in the pharma supply chain, worldwide.
If you’re a Logger & Gateway Specialist with a passion for troubleshooting, and an affinity for technical topics - this could be the role for you:

WHY SKYCELL:

We are looking for people who challenge the status quo and thrive on making a difference to people and the world around us. That’s where our SkyMind team play a pivotal role and you could be a part of it.
SKyMind is a next-generation visibility platform that helps airlines and pharma companies to maintain the availability of the correct stock of products and assets at the right time and place. By joining the SkyMind team, you’ll be helping our customers to reduce the risk of losing assets or product write-offs while simultaneously boosting operational efficiency and effectiveness. If you’re passionate about joining a solution-driven team, that embraces agility, and fosters innovation, we invite you to be a part of the SkyMind journey.
Learn more about our software at secure.skycell.ch.

• Responsible for operational tasks related to Loggers and Gateways, including procurement, implementation, maintenance & life cycles of hardware, as well as working in projects and coordinating their hardware rollouts
• Create and maintain comprehensive documentation
• Acceptance testing for new hardware/app developments and releasing firmware-updates
• 2nd-level support regarding customer inquiries, troubleshooting and training of the 1st-level support team
• Drive continuous improvement of processes and products
• Monitor data quality on our different platforms and track KPIs