Manager, Account Management
at illumin Inc
Toronto, ON, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 07 Nov, 2024 | Not Specified | 08 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
What You Will Do:
- Leads an Account Management team with a customer-centric approach, prioritizing customer success and growth, developing and coaching the team to deliver a steller onboarding experience
- Develops and executes proactive customer retention and expansion strategies
- Analyzes customer experience and health metrics, identifying key indicators and trends
- Drives continuous improvement in customer engagement and lifecycle
- Educates and influences peers and the team on marketplace dynamics and successful strategies
- Solicits client feedback to drive product and operational improvements for an enhanced customer experience
- Maximizes the effectiveness of Account Management tools and resources
- Creates a culture of customer advocacy and engagement
- Acts as an escalation point for complex negotiations, optimizing deal structures
- Address risks of client churn by managing escalations and promptly addressing client concerns
- Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
- Promotes a positive, diverse, and inclusive corporate culture aligned with company values
How To Apply:
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Responsibilities:
- Leads an Account Management team with a customer-centric approach, prioritizing customer success and growth, developing and coaching the team to deliver a steller onboarding experience
- Develops and executes proactive customer retention and expansion strategies
- Analyzes customer experience and health metrics, identifying key indicators and trends
- Drives continuous improvement in customer engagement and lifecycle
- Educates and influences peers and the team on marketplace dynamics and successful strategies
- Solicits client feedback to drive product and operational improvements for an enhanced customer experience
- Maximizes the effectiveness of Account Management tools and resources
- Creates a culture of customer advocacy and engagement
- Acts as an escalation point for complex negotiations, optimizing deal structures
- Address risks of client churn by managing escalations and promptly addressing client concerns
- Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
- Promotes a positive, diverse, and inclusive corporate culture aligned with company value
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Toronto, ON, Canada
