Manager, Claims & Risk

at  SmartCentres

Job Title: Claims & Risk Manager
Reports To: Director, Insurance & Risk Management
Department: Operations
Position Summary
Manage and oversee activities relating to claims, including property and liability insurance claims. Responsible for collection of information for each claim, reporting to insurers, liaising with adjusters and lawyers, preparing reports for the Department and Executive and ensuring all costs are recovered where possible. Manage the risk profile of the operations department.

ACADEMIC/PROFESSIONAL REQUIREMENTS:

• College diploma or University degree

REQUIRED SKILLS/EXPERIENCE:

• Minimum 5 years of experience, in the Insurance Claims and Risk Management areas.
• Experience in the Real Estate Industry is an asset.
• Knowledge of Insurance Principles and Practices used in the Real Estate Industry.
• CIP designation/working towards designation/ or willing to attain it.
• Ability to prioritize workload and effectively meet deadlines.
• Strong attention to detail and conscientious aptitude.
• Must possess excellent oral and written communication skills, and the ability to effectively communicate across all levels of management within the company as well as outside the organization.
• Proficient in MS Word, and Excel with the ability to create spreadsheets.
  Values
  The Position must be client focused, advocate and communicate a positive image of the company, both internally and externally. The Position shall take accountability for decisions made and conduct oneself in a respectful and ethical manner in representing the company’s interests. The Position shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities, demonstrating creativity and resourcefulness in achieving desired results. The Position is expected to be a team player and work effectively with colleagues and associates in terms of input, sharing of ideas and working to achieve common goal.
  We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation

• Setup and maintain property/casualty claim data in SmartCentres Management Information System.
• Participate in claims management process, interface with subsidiaries, gather and analyze relevant documentation in support of timely resolution.
• Gather loss runs data from broker/insurer for reporting to Director and Executive monthly.
• Assist in preparation and analysis of reports for risk mitigation opportunities.
• Contribute to development and maintenance of incoming certificate of insurance tracking system.
• Assist and correspond with business units and/or service providers on various risk management & insurance queries.
• Participate in analysis of renewal underwriting data and submission preparation for annual renewal of policies.
• Work with Director in the preparation of a Policies and Procedures Manual involving risk management.
• Prepare/update the development of performance standards, claims reviews and audits.
• Resolve claims disputes by trying to arrive to the most beneficial outcome for the organization.
• Be initial point of contact and liaison with internal and external parties regarding all insurance claim matters.
• Prepare legal correspondence and work closely with legal department to review letters/ correspondence/ proof of loss and Final Releases, as required.
• Manage, review and report monthly claims status to the Director and VP Operations including estimated costs and deductibles paid.
• Work with the accounting department to manage all payment requirements relating to deductibles, insurance expenses, and track all payments and credits to ensure accounts are in good standing.
• Handle all third-party recovery claims with Insurers, which includes the collection of payments.
• Coordinate processing of claim payments with all parties involved such as insurance carriers and accounts receivable department.
• Assist the Director in developing, implementing, and maintaining a risk management and loss prevention program, ensuring involvement and input from HR, Business Units, and the Property & Regional Managers, as required, to ensure effective management and prevention of risks.
• Arrange for quarterly or semi-annual meetings with the Property Management Team and VP, Operations to discuss risk management procedures and to discuss status of claims.
• Review policies as needed to ensure they comply with safety standards and industry practices.
• Reporting and Communication: Prepare regular reports and presentations to communicate insurance-related risk findings, mitigation strategies, and recommendations to senior management and stakeholders.
• Attend sites, prepare risk reports and recommendations.
• Risk Assessment: Conduct comprehensive risk assessments for various properties managed by the company, with a specific emphasis on insurance-related risks. Evaluate insurer field reports for potential risks related to property damage, liability, financial losses, and other relevant factors impacting insurance coverage.