Manager, Employee Experience

at  SE Health

MANAGER, EMPLOYEE EXPERIENCE

Are you ready to design the workforce of the future for our amazing healthcare workers? Join us and help make working at SE Health an irresistible experience! We are looking for a dynamic individual to join our Employee Experience team. If you or someone you know enjoys using people data to deliver insights through storytelling and data visualization to build new employee-driven solutions and initiatives, please visit our careers page to apply!
SE Health is looking for a Manager, Employee Experience who loves People Analytics coupled with knowledge of human-centered user design UX approaches and solutions for employee retention and engagement. Your comfort with navigating and analyzing data along with your project management and workforce initiative implementation skills would be an asset to our team. If you love using employee data and sentiments to reimagine workforce needs, we would love to meet you. If you’re fueled by passion and purpose, this might be the place for you!

QUALIFICATIONS:

• Bachelor’s degree completion in a relevant field (or relevant combination of work experience and professional development)
• 5 years’ experience in an employee experience (EX) or user design (UX) or Customer Experience (CX) role with a focus on project management and data analytics that can be applied to human resources and workforce initiatives.
• Demonstrated advanced proficiency in MS Office technology, data analysis and people metrics. Excellent verbal and written communication skills with ability to effectively convey messaging and deliver advice and training. Strong relationship building skills to address situations with empathy, respect, and professionalism. Resourceful and able to deal positively with ambiguity.
• Demonstrated interest and commitment to DEIA in the workplace and/or in the community.
• Able to work productively independently and as a team in a fast-paced and hybrid environment that requires sound judgement with some decision-making on sensitive issues. Detail-oriented and able to manage time accurately to prioritize work across multiple simultaneous activities.

NICE TO HAVE SKILLS FOR THE IDEAL PROFILE:

• Familiarity with the not-for-profit or healthcare sector is helpful and nice to have in this role.
• Management or supervisory experience is useful in the role to relate to and advise leaders. Currently, this is an individual contributor role

The Manager, Employee Experience focuses on leading the design and implementation of people and culture solutions for the full employee experience (EX) lifecycle at SE Health. This is accomplished by utilizing inclusive and collaborative user experience (UX) principles and human centered design thinking approaches founded on people analytics and trends to understand why employees join, stay and leave the organization. As a professional, you understand Customer Experience (CX) methods (journey roadmaps, persona building and more). You will be able to transfer your knowledge and apply it to the employee journey. You are a curious data and design enthusiast who enjoys tracking, analyzing, and discussing metrics to discover people solutions and build initiatives for employees. Reporting to the Senior Director, Culture & Employee Experience, this functional leadership role will research, analyze, design, implement, and measure multiple people projects and programs Canada-wide resulting in improved employee engagement, inclusion, and retention to make work great at SE Health in alignment with our People Everything philosophy.
Note to applicants: This is not considered an IT or IS role. This is a people role and requires a deep interest in creating people initiatives such as workplace flexibility programs and employee engagement surveys. New roles can be both exciting and a bit intimidating on a job posting. If you have relevant experience and think you would be great in this role, but don’t meet some of the items listed, you should still apply. We’d love to hear from you. You might just be the person we need! This is a hybrid role based in Canada. There will be in-person meeting attendance in Ontario.