Manager, Lodge

at  Canadian Cancer Society

Job Title: Manager, Lodge
Location: Vancouver, BC
Work Model: In-person role
Salary Band: 6 ($52,500 - $87,500 CAD)

QUALIFICATIONS:

• 3-5 years management experience within hotel/ hospitality industry, experience within a healthcare setting considered an asset.
• Bachelor’s degree in hospitality or related field considered an asset
• Experience working with staff and volunteers
• Experience working with multi-barriered clients including but not limited to those with physical/mental health issues, vulnerable populations and clients of diverse cultures and ages.
• Change management and or process improvement experience.
• Experience within health care and/or hospitality industry.
• Experience using client-centered approach to operations.
• Demonstrates high emotional intelligence- experience managing complex environments and frail clients
• Demonstrates ability to multi-task
• Innovative, with a keen eye for process improvement, and out of the box solutions.
• Ability to work effectively with multiple stakeholders
• Ability to manage operational budgets
• Excellent communication skills
• Accessible, able to work flexible work schedule, including night shifts and on-call hours.
• Knowledge of facility (building) operations with respect to regular maintenance, troubleshooting and resolution of problems.
• Demonstrated interpersonal skills including team building, problem and conflict resolution.
• Working knowledge of MS Office (Word, Excel and Outlook) and be prepared to develop skills in internal database systems (RDP)

ACCOUNTABLE FOR PROVIDING LEADERSHIP AND SUPPORT TO LODGE STAFF AND VOLUNTEERS

• Engages and motivates a committed group of staff and volunteers
• Develops and fosters a strong team environment
• Develops and delivers training and on-going education to staff and volunteers
• Provides mentorship, coaching and motivation to staff through the performance management process which includes annual goal setting, performance evaluations and continuous feedback. Conducts regular 1:1 meetings and staff team meetings.
• Identifies staffing needs and collaborates with Human Resources in the hiring of lodge staff.
• Responsible for creating and monitoring schedules for a 24-hour facility. Ensure the shift schedule design for staff is fair, feasible and sustainable. Establishes contingency plans to mitigate staffing challenges.
• In consultation with volunteer engagement team, the Manager, Lodge is responsible for implementing volunteer management framework.
• Implements change management principles when required in engaging workforce and/or implementing transformational projects
• Engages regularly with contract staff to ensure efficient service delivery. Monitors, evaluates and offers feedback regarding services provided by contract staff.
• Foster a working environment that highlights the talents and strengths of each team member.
• Ensure that hiring practices are inclusive.
• Encourage growth and development opportunities for all team members.
• Champion CCS as a hero in the face of cancer.
• Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.

ACCOUNTABLE FOR A SAFE AND SUPPORTIVE ENVIRONMENT FOR PEOPLE WITH CANCER AND THEIR CAREGIVERS WHILE THEY UNDERGO TREATMENT.

• Responsible for client experience - from check in to departure and beyond as they transition back to their communities.
• Contributes to national risk management measures, health and safety standards and adapts for local environment.
• Responds promptly to concerns of lodge clients, mediating a satisfactory response to concerns and implements action plans to avoid reoccurrence of similar issues.
• Makes appropriate referrals to related support programs.
• Responsible for managing wig and breast prosthesis and other support services at the lodge.
• Identifies and plans wellness and peer-based activities for clients to improve their quality of life.

ACCOUNTABLE FOR THE EFFECTIVE MANAGEMENT, ADMINISTRATION AND DAY-TO-DAY OPERATION OF LODGE.

• Participates in the departments integrated planning process and operationalizes key priorities for the lodge setting.
• Develops and manages the Lodge budget. Oversees all expenditures within budgetary guidelines
• Accountable for data quality and data management, including privacy and consents, to ensure accurate reporting on lodge occupancy, finances and operations.
• In partnership with other departments, establishes and maintains business continuity plans
• Works to improve reporting, and operational efficiencies
• Ensures housekeeping and kitchen services meet current health and safety standards and that food services are consistent with CCS Healthy Eating Initiatives
• Responsible for facility (building) operations in coordination with Facilities Manager. Ensures the preventative maintenance plans are executed efficiently.
• Conducts site audits with relevant stakeholders
• Responsible for procurement of services and material inventory necessary for building operations and resident care as per CCS purchasing policy and in consultation with Manager, Facilities.
• Develops and implements risk management policies including disaster planning, pandemic plans etc., and ensures that all Lodge workforce are regularly practiced in non-medical health and safety procedures.
• Oversees compliance to lodge policies
• Assists as appropriate with prospect development and donor stewardship.