Manager, Site & Patient Engagement

at  Argenx

We are currently looking for a Manager, Site & Patient Engagement, who is responsible for overseeing, and implementing communication strategies to recruit and retain participants in multiple clinical trials/indications across argenx.
This role is part of the Site and Patient Engagement team within Trial Operations at argenx and reports into the Site & Patient Engagement Lead.
Roles & Responsibilities

Project Management:

• Collaborate closely with study teams and vendors to ensure successful project execution specific within the scope of S&PE.
• Oversee the activities of recruitment vendors and manage relationships with communication platform vendors involved in the development of study tools.
• Lead and manage recruitment and retention strategies for global clinical studies from inception to completion.
• Develop project plans and timelines in coordination with the Patient Recruitment & Retention Strategy Lead
• Coordinate with stakeholders to align on project scope and objectives, ensuring smooth execution.
• Monitor project progress, identifying and implementing adjustments as necessary to achieve project goals.

Patient Recruitment & Retention:

• Develop site &patient recruitment and retention materials to effectively convey the importance of study participation and adherence.
• Leverage recommended communication tools and technologies to support the recruitment and retention strategy, where applicable.
• Ensure all communications are clear, accurate, and compliant with healthcare regulations.
• Align with Site & Patient Engagement Lead to implement patient recruitment and retention strategies

Internal Management of Material Development:

• Facilitate effective communication among CODL’s, CTM’s, GPA, MA and other CTT members to incorporate feedback on relevant materials based on the “Patient Engagement Playbook”
• Be the first point of contact for all patient recruitment and retention materials for global clinical studies (including study- specific website, lay summaries and any external communication specific to the study, (where applicable)
• Collaborate with the Patient Recruitment & Retention Strategy Lead to develop and support trial-specific strategies

External Communication:

• Manage communication with external stakeholders, including CRO’s, design vendors, recruitment & retention vendors
• Support the management public-facing study information, such as study websites, plain language summaries (when applicable for a particular study)
• Design and edit study newsletters/newsflashes in conjunction with the clinical trial team (when applicable)
• Finalize the layout of study newsletters/newsflashes layout and obtain distribution approval
• Assist the Clinical Trial Team with the design of presentations Investigator Meeting

Compliance and Quality Assurance:

• Ensure all communication practices comply with healthcare regulations and organizational policies
• Conduct regular reviews and audits of communication processes to maintain high standards of quality and compliance

Data and Reporting:

• Collect and analyze data related to recruitment and retention metrics, and report progress to study teams
• Prepare reports and presentations for clinical trials operations management
• Identify trends and areas for improvement based on data analysis.
• Provide recommendations for optimizing recruitment and retention efforts based on data insights.

Education, Experience and Qualifications:

• Minimum of a BA or BS Degree in scientific, marketing or communications discipline
• 5-7 years of relevant industry experience (pharma, biotech, CRO) required
• Thorough understanding of clinical operations
• Excellent oral and written communication skills and diplomacy to convey information
• Ability to work collaboratively with multidisciplinary teams in a global environment
• Excellent written and verbal communication skills.
• Knowledge of healthcare regulations and compliance standards
• Auto-immune and/or oncology clinical trial background is a plus

Skills and Competencies:

• Knowledge of ICH-GCP and other applicable legislation to successfully execute the clinical trial
• Ability to work with vendors and external stakeholders with timely communications
• Highly organized with a positive attitude; Works well through change and shifting priorities
• Strong planning, organizational and project management skills
• Ability to communicate effectively and professionally

Please refer the Job description for details