Marina Guest Service Associate / Dockhand

at  Oasis Marinas

The Marina Service Associate is responsible for providing exceptional customer service to boaters in an attentive, friendly, and efficient manner. The Marina Service Associate is responsible for assisting boaters in a prompt yet safe manner as they arrive and depart from their slip.

• Guest Service Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clients
• Acknowledges and greets customers with a professional and friendly demeanor
• Uses salutation of the day and welcomes guests to the locations
• Remains positioned in designated areas when not completing tasks
• Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures
• Ties lines to secure boat safely to dock
• Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.
• Assists boaters with directions, reservations, troubleshooting, and other inquiries Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the area
• Delivers messages, items and/or guest amenities as requested
• Explains rates for transient guests and accepts payment
• Completes all tasks in a timely manner as instructed by the General Manager
• Treats boaters and associates with courtesy, respect and dignity
• Follows all appearance standards as set forth by Oasis Marinas Executes all terms and conditions as set forth in the Oasis Marinas Associate Handbook and other policies and procedures
• Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area Follows site specific safety and security procedures
• Reports all accidents and incidents observed on shift to supervisor or General Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential hazards and safety concerns to General Manager

All other duties perform all other duties as assigned, including carrying out responsibilities, performing duties, using skills, and working in conditions necessary to perform all assigned tasks.

ABOUT OASIS EXPERIENCES:

At Oasis Experiences, we’re not just managing propertieswe’re creating unforgettable experiences. Over the past decade, we’ve built a diverse portfolio of over 50 properties, including marinas, campgrounds, RV parks, event venues, restaurants, and more. Operating across 15 states and serving over 13,000 guests annually, weve earned recognition as a Great Place to Work in both 2023 and 2024.
Our team of over 700 in-season members comes from a variety of backgrounds, united by a passion for hospitality and a dedication to making every guest’s stay remarkable. If you’re looking to be part of a dynamic team that values creativity, teamwork, and continuous improvement, Oasis Experiences is the place for you.
Join us and help create experiences that guests will remember forever. Discover more at oasisexperiences.com and follow our journey on social @OasisExperiences

• Guest Service Maintains pleasant, friendly and professional demeanor with all customers, co-workers, and clients
• Acknowledges and greets customers with a professional and friendly demeanor
• Uses salutation of the day and welcomes guests to the locations
• Remains positioned in designated areas when not completing tasks
• Assists arriving boaters by directing them to their designated slip, and assisting in docking procedures
• Ties lines to secure boat safely to dock
• Hooks up vessels to electric pedestals and troubleshoots electrical issues/tripped breakers.
• Assists boaters with directions, reservations, troubleshooting, and other inquiries Provides customers with information about marina, internet, and/or amenities of the facility as well as main attractions in the area
• Delivers messages, items and/or guest amenities as requested
• Explains rates for transient guests and accepts payment
• Completes all tasks in a timely manner as instructed by the General Manager
• Treats boaters and associates with courtesy, respect and dignity
• Follows all appearance standards as set forth by Oasis Marinas Executes all terms and conditions as set forth in the Oasis Marinas Associate Handbook and other policies and procedures
• Maintains clean, neat work environment including all surrounding areas of dock, marina lobby, restrooms, trash receptacles, and outdoor area Follows site specific safety and security procedures
• Reports all accidents and incidents observed on shift to supervisor or General Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential hazards and safety concerns to General Manage