Medical Receptionist Union City, TN with The Kidney Experts, PLLC

at  The Kidney Experts PLLC

SUMMARY

In this role, you’ll work with many people and build strong relationships. You need to be a great communicator who’s friendly and always ready to try to understand what others need and want. You’ll need to know the company’s policies and systems inside out and be persuasive when teaching them to others. You’ll need to work quickly and accurately, handling details efficiently, especially dealing with people. If you’re in charge of others, you must make sure they’re doing their job correctly and handle any necessary corrections in a positive way. Above all, you must stick to guidelines and established policies while still being a team player who goes the extra mile for the best results!

ARE YOU NOT HELPING ANYONE WHEN THAT’S WHAT YOU WANT TO DO?

Medical Receptionist
Come join folks deeply motivated to deliver the best patient experience - an experience like no other.

TYPICAL DUTIES

• Greet and attend to patients in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Maintained business inventory such as checking supplies, scheduling equipment and maintenance repairs.
• Answer all phone calls professionally and courteously.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff, and patient information.
• Schedule appointments between doctors and patients.
• Liaise between medical departments with discretion and professionalism
• Assist with admissions/treatment as per agreed protocols.
• Ensure that stock levels are adequate and orders are made timeously.
• Communicate medical results to patients under clinical supervision.
• Complete, accurate documentation of patient visits.
• Enter Checkout information into EMR
• Create new patients charts ensuring accurate and complete information
• Add patient insurance information to patient charts
• Take copies of insurance cards during the patient visit and input them into the EMR system
• Ensure a checkout sheet is completed for the patient during each visit, and the patient has all educational information upon completion of their visit.
• Ensure all information in the EMR system is current upon each check-in, and change outdated information as needed.
• Fix insurance errors as the billing staff notes them
• Call patients before appointments to verify the appointment date and time. Notate all communications with the patient.
• Check the voicemail system each morning. Forward messages that need to be forwarded and return phone calls as necessary.
• Views patients in the hospital system and moves patient information to the DocsInc program for billing. Adds new patient information to the EMR system.