Medical Receptionist

at  Valley Medical Group

Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group dedicated to fostering diversity, equity, and inclusion in healthcare. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley.
Valley Medical Group is looking for a Medical Receptionist to join our Family Practice team and work in our Northampton Health Center. If you are looking for a dynamic environment, this is your opportunity!
Position: Medical Receptionist
Location: Amherst, MA
Hours: 32 hours, Monday-Friday generally between 9:00 am and 6:00 pm, with occasional rotating weekend shifts, a few times per year. Hours may vary depending on department needs. Exact schedule to be discussed at time of interview.
As the Medical Receptionist you will be responsible for phone and portal management, which includes answering and directing calls, documenting messages, queueing medications, and relaying messages to patients from Providers. Additionally, you will also be responsible for managing reception inboxes and portal messages by responding to questions and scheduling same day and future appointments.

REQUIRED QUALIFICATIONS:

• High school degree or GED
• 2 or more years of customer service experience
• Ability to multitask and prioritize

ADDITIONAL PREFERRED QUALIFICATIONS:

• Experience as a medical receptionist or other front office experience preferred
• Experience working in an electronic medical record (EMR)
• Experience with multiline phones
  If you do not meet all of the preferred qualifications, we strongly encourage you to apply and/ or inquire. We often have multiple open positions and could consider you for another opportunity with our organization.

• Answer and direct phone calls
• Patient check in: obtain demographic information, insurance verification, collect payments, provide necessary forms
• Patient check out: schedule follow-up appointments
• Document all interactions in the Electronic Medical Record (EMR)