Member Service Representative at Horizon Credit Union

La Grande, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

23.29

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Member Service, Transaction Processing, Cash Handling, Loan Processing, Account Management, Cross-Selling, Product Knowledge, Policy Compliance

Industry

Banking

Description

Description YOUR PATH. OUR PURPOSE. At Horizon Credit Union, this is more than just a job. It's a place where you can grow, make a difference and feel connected to your work and community. We're committed to providing you with the tools and resources to build a fulfilling career with a good work-life balance. Join us to thrive, do your best work and help create positive change in your community. COMPENSATION Full-Time $17.25-$23.29/hourly *This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level. Benefits, Perks, and Other Good Stuff We know there’s more to life than just a job. Our benefits are designed to help support our employees and their well-being. Take a look at what we have to offer: Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families Telemedicine for part-time employees Paid Group Life and Disability Insurance Employee Assistance Program Tuition Reimbursement Program 401K Retirement Savings Employer 401K Retirement Contributions & Matching upon eligibility Discretionary Annual Incentive Bonus based on eligibility criteria Paid Time Off per Full Calendar Year: 10 hours of PTO per month (prorated for reduced full-time and part-time) Paid Birthday Holiday 2 Paid Wellness Days Up to 24 hours of Paid Volunteer Time annually 11 Paid Holidays And More! Requirements Education & Experience High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks. RESPONSIBILITIES OF THE MEMBER SERVICE REPRESENTATIVE Member Service Process member transactions while creating a positive member experience Consistently balance checks and cash drawer Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership Post IRA and HSA contributions and withdrawals as needed to serve members Service Selling Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI) Technical Skills Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures ABOUT HORIZON CREDIT UNION Founded in Spokane, Washington in 1947, we built our foundation on community outreach and meaningful connections with our members and neighbors. Over the years, we’ve expanded across Washington, Idaho, Montana and eastern Oregon. We are equally proud that as we have grown, our commitment to our communities and members has remained strong and steadfast along the way. Let Horizon Credit Union help you reach your goals. Apply now to start your journey. *The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Responsibilities

The Member Service Representative processes member transactions while ensuring a positive member experience. They also promote and cross-sell credit union services and maintain knowledge of products and policies.