Membership & Visitor Welcome Supervisor

at  National Trust

Chipping Campden, England, United Kingdom - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Jan, 2020GBP 9964 Annual30 Oct, 2019N/AGood communication skillsNoNo
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Description:

We’ve got a fantastic opportunity to work with our Membership and Welcome team, helping them to deliver excellent service, and a professional welcome to every visitor, every day. You’ll ensure your team are informative, engaging and know how to promote our membership, helping us deliver our challenging membership targets.
What it’s like to work here:An iconic garden with an international reputation, this colourful arts and crafts garden is intricately designed with a variety of outdoor spaces that will fire your imagination. The 36 staff have exciting times ahead with lots of conservation projects planned. The garden occupies a beautiful rural location in the North Cotswolds, so you are likely to need your own transport to get here.
For more information about our property please visit www.nationaltrust.org.uk/hidcote
What you’ll be doing:Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the supervisor for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You’ll work with the membership team manager to help the team achieve membership targets, as well as delivering your own.
You’ll help coach and motivate the team to ensure a high standard of customer service. You’ll be responsible for the presentation of the visitor reception and making sure the team is always aware of what’s happening at the property that your visitors can enjoy. As a team, you’ll tell your visitors about the amazing work we do and what their money is funding.

Responsibilities:

Who we’re looking forIn order to be successful in this role, you’ll need to have:

  • Outstanding customer service skills
  • Experience of working in a retail or tourism environment
  • Ability to supervise, inspire and motivate a team
  • Confidence working with sales and membership targets
  • Genuine enthusiasm for working with people
  • Initiative and the ability to work alone
  • The ability to recruit and train new team members


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Proficient

1

Chipping Campden, United Kingdom