Merchant Research Analyst

at  Amex

Kuala Lumpur, KL, Malaysia - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate16 Oct, 2022Not Specified19 Jul, 2022N/AGood communication skillsNoNo
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Description:

YOU LEAD THE WAY. WE’VE GOT YOUR BACK.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

JOB DESCRIPTION

  • This position is accountable for managing Merchant Payment Related queries for Australia, New Zealand, Hong Kong and Singapore markets
  • Covers processing payment submissions
  • Key Performance Indicators for this role are quality, accuracy and volume of work
  • Attend team meetings as required, adhere 100% to prepared business schedules, plans and activities

QUALIFICATION

  • Degree holder with 1-3 years working experience in Customer Service, Sales, Telesales, Hospitality, or Banking and Finance industry
  • A customer centric, can-do attitude for your customers
  • Good PC skills/Familiarity of PC usage
  • Good Customer Service Skills
  • Sound resolution skills
  • Good English verbal & written communication skills
  • Spoken Cantonese and Mandarin is an added advantage
  • Expertise in Written Chinese language is an advantage
  • Active listening skills
  • Pro active Team player
  • Flexible to work on shifts hours as well as weekends & public holidays (when required)

How To Apply:

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Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Customer service sales telesales hospitality or banking and finance industry

Proficient

1

Kuala Lumpur, Malaysia