Are you passionate about mobile device management and looking for your next challenge? End User Compute (EUC) is seeking a skilled and motivated MDM Engineer to join our team.
CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly
community of experts.
We’ll train and support you in taking your career wherever you want it to go.
As an MDM Engineer, you will play a key role in supporting mobile devices across corporate and education environments. Your primary responsibilities will include monitoring and responding to incidents and problem tickets via ITSM, ensuring compliance of mobile devices, and serving as the first line of mobile support. You’ll also have opportunities to work on exciting projects such as end-user device patching, application deployments, licensing, and tech refreshes. This role involves working on incidents and work orders across multiple clients as part of a shared service MDM team

General Skills

• Strong ticket and queue management abilities.
• Knowledge of ITSM tools and processes.
• Attention to detail and diligence.
• Excellent communication and interpersonal skills.
• Effective teamwork and independent work capabilities.
• Strong time management and organisational skills

Qualifications/ Experience

• Bachelor’s degree in computer science, Information Technology, or a related field (preferred but not essential).
• Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
• MDM (Mobile Device Management) certifications or training, particularly in Microsoft Intune, AirWatch, or similar tools, would be highly beneficial.
• ITIL Foundation certification would be advantageous, especially for those involved in incident management and IT service management

YOUR FUTURE DUTIES AND RESPONSIBILITIES

• Manage tickets and queues in ITSM platforms.
• Monitor and respond to incident and problem tickets.
• Ensure mobile device compliance in corporate and educational settings.
• Collaborate with the team on projects, including patching, application deployments, and tech refreshes.
• Work across various secure contracts, requiring SC clearance (with SC Enhanced eligibility).
• Provide excellent customer service and technical support in a hybrid working environment.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

• Experience with Microsoft Intune or other MDM tools (essential).
• A full driving licence and access to a vehicle.
• Proven technical expertise in mobile and desktop environments.
• Strong understanding of mobile operating systems, networking products, and common office software.
• Hands-on experience with hardware break/fix, including mobile devices, desktops, laptops, tablets, and printers.
• Ability to assess, interpret, and apply technical skills to resolve site-based issues.
• Customer-facing experience with strong communication skills.
• Capability to perform workshop repairs on supported products.

General Skills

• Strong ticket and queue management abilities.
• Knowledge of ITSM tools and processes.
• Attention to detail and diligence.
• Excellent communication and interpersonal skills.
• Effective teamwork and independent work capabilities.
• Strong time management and organisational skills.

Qualifications/ Experience

• Bachelor’s degree in computer science, Information Technology, or a related field (preferred but not essential).
• Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
• MDM (Mobile Device Management) certifications or training, particularly in Microsoft Intune, AirWatch, or similar tools, would be highly beneficial.
• ITIL Foundation certification would be advantageous, especially for those involved in incident management and IT service management.