Primary Details
Time Type: Full time
Worker Type: Employee
The opportunity
QBE’s renowned and growing Multinational Service Centre in Chelmsford has an exciting opportunity as a Multinational Service Manager.
We are seeking individuals who are looking for a chance to join a great team in a supportive environment where anything is possible. If you are a team player with a desire to lead and inspire, then this is the role for you.
Your new role:
This is a key role to the European Operations (EO) business where you will be managing a team of Multinational Service Experts to deliver essential multinational servicing and co-ordinating programmes through their full lifecycle (policy administration, claims, risk engineering, and cashflow management) whilst working with producing underwriting teams and Global Network offices. This team will be servicing our top tier clients and will require bespoke solutions and key focal points to ensure key service requirements are met. The team are based in the UK as well as Continental Europe and will require occasional foreign travel.

Your new role

• Develop awareness of Multinational’s global business plan (and where necessary, other QBE divisions Contribution to multinational business plan results as required.)
• Meet with clients and brokers on a regular basis to manage service expectations and sell QBE’s Multinational Proposition. Co-ordinate and support all aspects of account servicing from account creation to cash management to provide multinational servicing.
• Undertake activities in accordance with all agreed controls, standards, and procedures to ensure appropriate activities are completed on time and to required standards.
• Give guidance on compliance, regulatory and tax.
• Work with your Team Members, Underwriters and Brokers to ensure smooth communication and service standards adhered to create a single point of contact within the Multinational Service Centre (MSC).
• Act as a facilitator and co-ordinator.
• Track and manage servicing levels in line with performance standards and client expectations
• Manage your team to ensure day to day service delivery.
• Provide training and advice to your team to increase capability and knowledge within the team.
• Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales.
• Act as a deputy for the Multinational Service Centre Hub Manager.

About you

• Ability to empower your team to create a flexible, creative, problem-solving environment.
• Relationship Management skills – ability to build productive internal and external relationships.
• Experience of working to established processes and driving process improvements.
• Demonstrable experience of working in a global environment with diverse cultural demands.
• Insurance background in an underwriting/broking environment is preferred.
• Previously managed teams according to tight service levels in complex environments is required.

Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (
https://qbeeurope.com/careers/flex-qbe/
).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our
careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet’s future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
You can view all our awards
here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our
Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our
Sustainability homepage
and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Account Management, Analytical Thinking, Communication, Critical Thinking, Customer Service, Detail-Oriented, Financial Management, Insurance Regulations, Intentional collaboration, Managing performance, New Account Management, Process Improvements, Risk Management, Service Improvement, Succession Planning
Application Close Date: 27/10/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Develop awareness of Multinational’s global business plan (and where necessary, other QBE divisions Contribution to multinational business plan results as required.)
• Meet with clients and brokers on a regular basis to manage service expectations and sell QBE’s Multinational Proposition. Co-ordinate and support all aspects of account servicing from account creation to cash management to provide multinational servicing.
• Undertake activities in accordance with all agreed controls, standards, and procedures to ensure appropriate activities are completed on time and to required standards.
• Give guidance on compliance, regulatory and tax.
• Work with your Team Members, Underwriters and Brokers to ensure smooth communication and service standards adhered to create a single point of contact within the Multinational Service Centre (MSC).
• Act as a facilitator and co-ordinator.
• Track and manage servicing levels in line with performance standards and client expectations
• Manage your team to ensure day to day service delivery.
• Provide training and advice to your team to increase capability and knowledge within the team.
• Monitor PMP forms, development plans and perform annual appraisals to ensure progress is made against objectives and within timescales.
• Act as a deputy for the Multinational Service Centre Hub Manager