Infosys is seeking a Network and EUC Support Engineer to support and maintain scalable, secure, and high-performing End User Computing Management. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

• Candidate must be located within commuting distance of New Richmond, WI or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of Information Technology experience.
• Required to travel different branches of the bank to support the end users to support EUC and Network and IT related issues.
• Monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls.
• Working Knowledge of networking devices such as switches, routers, IP configurations, and Access Points.
• Conduct Hardware & Software support: Installing, configuring, and maintaining end-user devices such as laptops, desktops, tablets, printers, docking stations.
• Maintain Printer support: install and configure Printers at branches and on end points.
• Complete Service Management with ServiceNow ticketing tool to track, monitor and update the tickets assigned.
• Perform IMAC execution for all EUC hardware and software.
• Manage: Patch Management and vulnerability management: install security patches to remediate vulnerabilities.
• EUC Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Exceptional Organizational Skill.
• Ability to manage and prioritize tasks efficient.
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Please refer the Job description for details