Network Coordinator

at  HCF

The Network Coordinator is the point of communication between vendors, the internal team, and Managed Service providers when needed. This position requires a proactive individual who can manage escalations, ensure timely resolution of issues, and maintain a seamless operational flow

• Serve as a link between vendors and the internal team, managing escalations and ensuring timely issue resolution.
• Coordinate internal escalations and Managed Service providers.
• Understand the procurement process, liaise with the procurement and legal teams, and support raising memos/POs for vendors and managing SOWs.
• Assist with administrative tasks like reporting and creating executive summaries.
• Help coordinate various activities related to Change Management and PVT timelines for significant changes, such as patching network devices.
• Schedule and manage BAU (Business as Usual) Changes with third parties.
• Log tickets with third parties.
• Manage documents related to device lifecycle management.
• Communicate with relevant stakeholders to provide updates on issues and escalations.
• Facilitate meetings and scheduling, ensuring smooth coordination of key stakeholders.
• Regularly provide status updates and reports and diligently follow up on action items.
• Coordinate major network BAU (Business as Usual) activities.
• Carry out reporting, administrative, and documentation tasks