Network Support Engineer - Security (AAA)

at  Cisco Systems

WHO YOU ARE:

• Five or more years of related experience with technical support in networking and Network Security.
• Technical knowledge with proven experience in networking and network security equivalent to CCIE level knowledge (Cert not required).
• Knowledge and experience in (Network Access Control) NAC or Cisco (Identity Services Engine) ISE would be preferred
• Strong troubleshooting skills analyzing logs and data.
• Foundation of Linux / UNIX command line tools / environment.
• Proficient in English, written and spoken.

• Serve as a trusted technical authority for global Cisco customers and partners.
• Collaborate with customers and cross-technology teams to resolve complex technical issues.
• Contribute to knowledge bases, troubleshooting guides, and train junior engineers.
• Engage with the latest networking security technologies and recreate customer issues in Cisco labs.
• Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.
• Recognize and submit bugs, provide escalation support, and build reusable lab setups.
• Produce and share intellectual capital, including documentation and training, for global use.
• Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
• Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.
• Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.