Now Hiring! Customer Service Advisors in Chatham

at  Concentrix Corporation

Chatham-Kent, ON, Canada - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate16 Nov, 2020USD 18 Hourly16 Aug, 20201 year(s) or aboveCommunication SkillsNoNo
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

Job Title:
Now Hiring! Customer Service Advisors in Chatham
Job Description
At Concentrix we choose to promote from within, with 95% of our leadership team starting their career as an Inbound Advisor we’re proud to be able to offer stable, career enriched opportunities.
As a Customer Service Advisor supporting Fiat Chrysler Automobiles you will be responsible for helping people every day. With FCA you will be answering calls on recalls, warranties, owners’ manuals, and general inquiries/complaints. FCA consists of many departments offering room for advancement and an extra earning.
You will participate in an interactive paid training; in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares.

WHAT WE OFFER:

  • Career advancement
  • Starting at $14.25/hour
  • Interactive paid training and supportive environment
  • Medical, Vision, Dental Benefits, Life Insurance and Pension Plan
  • Free Parking and Transit accessible
  • Vehicle Discounts
  • Monday - Saturday 7am - 12am
  • We also have Spanish and French positions available $18.25/hour

Specific Responsibilities

  • Take calls from FCA vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues
  • Answer all incoming customer phone calls within quality standards
  • Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries
  • Calls seeking cancellation of service contracts require submission for either cancellation or refund.
  • Contact external parties to assist in providing information, gain clarification and gather information.
  • Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures
  • For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval
  • Act as a liaison with remaining team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues
  • Follow up on existing cases and close as appropriate
  • Documents new case or updated case file information using quality standards

EDUCATION/KNOWLEDGE:

High School education or equivalent experience. General knowledge of windows-based applications and ability to navigate a computerized information system.

EXPERIENCE / SKILL:

1-3 years of work experience in a customer-facing role. Good verbal communication skills. Automotive environment ideal.

Responsibilities:

CAREER FRAMEWORK ROLE

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Specific Responsibilities

  • Take calls from FCA vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues
  • Answer all incoming customer phone calls within quality standards
  • Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries
  • Calls seeking cancellation of service contracts require submission for either cancellation or refund.
  • Contact external parties to assist in providing information, gain clarification and gather information.
  • Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures
  • For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval
  • Act as a liaison with remaining team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues
  • Follow up on existing cases and close as appropriate
  • Documents new case or updated case file information using quality standard


REQUIREMENT SUMMARY

Min:1.0Max:3.0 year(s)

Outsourcing/Offshoring

HR / Administration / IR

Customer Service

Diploma

Proficient

1

Chatham-Kent, ON, Canada