Nurse

at  International SOS

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

ABOUT THE ROLE

Reporting to the Medical Director, Government Programs, EU and based in offices in Prague, you will be responsible for the research, case management and submission of requests delivered through the European Asylum Support Office (EASO) – MedCoi and ICMPD contracts, including client facing responsibilities.

KEY RESPONSIBILITIES

• Daily management of the inbound and on-going case requests sent under the EASO – MedCoi contract according to EASO – MedCoi Standard Operating Procedure
• Research and acquire information in order to submit requests to tight deadlines
• Be responsible for compiling final responses and medical sign-off, upload submissions to the client portal
• Client facing and lead contact for the EASO – MedCoi contract, attending meetings & monthly calls (including any face to face interactions)
• Work closely with the program management team to understand and align case management to client needs
• To be accessible and responsive to client’s questions and requests for information
• Development and maintenance of an information retention database populated with data acquired during EASO – MedCoi and ICMPD and other case research
• Utilise multiple information sources of in order to fulfil research requests (SPIN, other AC network, Medical Services MInA Team, Internal (i.e. clinics) and external providers
• Data analysis and providing regular insights, reports on operational activity drivers and opportunities for process efficiencies
• Quality control of deadline targets and content of information provided, including identification of any trends and quality improvement initiatives
• Develop a consistent response format that is informative, objective and professional
• Work closely with the medical, operational and network counterparts in other Assistance Centres to source information working towards tight deadlines
• Develop on-going relationships both internally and externally in order to improve response rates and case management efficiencies
• Collation of new information on medical providers and facilities encountered and transfer this information to the Network Services and Medical Information and Analysis departments
• Maintain clear and accurate records, consistently displaying due diligence and attention to detail
• Maintain confidentiality of all client information
• Maintain accurate notes in accordance with International SOS policies and procedures and NMC Record Keeping Guidelines (2016)
• Ability to provide outstanding customer service to clients and proactively identify the need for service recovery with escalation to senior management in a timebound manner
• To be on duty for scheduled shift hours and be accountable for your workload and movements to your line manager.
• To take an active role in your own continuous professional development throughout your career in keeping with registration guidelines.
• To positively promote international SOS to other organisations and clients.
• Work within and promote all International SOS policies and procedures.