Studying abroad is an incredible — and sometimes daunting — experience. SAIT’s International Centre is focused on attracting international students to study at SAIT, assisting with their transition to the institute and life in Canada and supporting them while they study here. If you have a passion for guiding students to new opportunities, and have experience supporting and mentoring international, we want to meet you.

QUALIFICATIONS

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• This position requires a clear understanding of the international student experience as well as a demonstrated knowledge of the organizational structure of the SAIT with regards to academic programs, admission requirements and campus supports

• Current SAIT International Student preferred
• Ability to build community through engagement activities
• Demonstrated knowledge of the organizational structure of the SAIT with regards to academic programs, admission requirements, and campus supports is considered an asset
• Strong written and oral communication skills
• Demonstrated ability to work and communicate with diverse groups of people
• Demonstrated ability to establish and maintain cooperative working relationships with staff, colleagues, school administrators
• Demonstrated ability to work in a fast-paced, high pressure, team-based environment with competing priorities and quick deadlines
• Ability to speak Mandarin, Portuguese, Korean, Vietnamese or Spanish is an asset
• Ability to work independently with minimal supervision
• Willing to work evenings and weekends as required
  Job Classification: Office Assistant I
  

  of positions: 3

Hourly Rate: $18.38
Posting End Date: Feb 19, 2025

ABOUT SAIT

SAIT is a global leader in applied education. Named one of Alberta’s Top Employers, we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers.
Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.
Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about EDI at SAIT.
At SAIT, we understand that experience comes in many forms. We’re dedicated to adding diverse perspectives to SAIT - so if your experience is close to what we’re looking for, please consider applying.
SAIT is committed to supporting persons with disabilities throughout the recruitment process. We will work with applicants to provide accommodations upon request to the Talent Advisor.

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• Administrative & Information Management

• Respond to enquiries from current and potential learners in person, by email or phone and triage responsibility to the appropriate International staff when required. This requires the incumbent to maintain an in-depth, up-to-date understanding of SAIT programs
• Supports with Fresh Desk triaging, responding to basic/common inquiries, and refund escalation emails
• Support with IC EOS Newsletter, website updates, and email template organization
• Enter FOIP forms into Banner and save in appropriate location – Maximizer for agented students (for commission purposes) and file in O Drive for personal FOIP forms
• Enter application information, credit information, agent information in Maximizer

International Marketing

• Supports IC with social media strategy through competitive research, platform determination, messaging, and audience identification
• Support with marketing strategies that are proactive and/or responsive to international environments
• Support the IC with promotion and advertising (Create and design digital, print and broadcast advertising)

• Analyze and recommend appropriate forms of advertising

Recruitment and Student Support

• Engages prospective students, parents and high school counsellors (via email, social media, webinar etc.) to inform and influence from a student perspective
• Communicates general information pertaining to SAITs programs, services, enrolment policies and procedures in an accurate, timely, and honest manner from a student lens
• Works closely with staff in the Centre and delivers high-quality services and programs to support international student success and participation in all aspects of SAIT and Canadian life.
• Works closely and collaborates with the Student Support and Recruitment teams.
• Support engagement activities through marketing, event assistance (pre, during and post event), content creation, and other support where needed
• Support in International Centre’s initiatives such as the Airport Welcome Program
• Participate in webinars and in-person sessions involving current and prospective students
• Travel to event venues when needed