Op Risk Support Analyst - Manila

at  Macquarie Group Limited

We are looking for a support analyst to join the Operational Risk Central team in Manila and be responsible for the day-to-day support of our Governance, Risk and Compliance systems.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
Your key responsibilities will include triaging, troubleshooting and responding to user queries on Operational Risk-owned systems in a timely manner, performing regular user access management, data management and reporting activities. Working closely with the product change team, you will understand the operational impact of system changes and ensure operational support readiness and assist as needed with system testing, documentation and training for system enhancements, maintenance activities and upgrades.

What you offer

• Experience working with Governance, Risk and Compliance systems or Enterprise systems
• Excellent problem-solving skills with strong attention to detail and quality
• Communicate effectively with the ability to adapt to different stakeholders
• A self-starter with a keen interest in understanding users’ concerns and functionality of the system
• Tenacious, flexible and able to work both independently and collaboratively in a fast-paced, results-driven environment.

We love hearing from anyone inspired to build a better future with us, if you’re excited about the role or working at Macquarie we encourage you to apply.
About the Risk Management Group
In our Risk Management Group, you will be part of an independent, and centralised function, responsible for independent and objective review and challenge, oversight, monitoring and reporting in relation to Macquarie’s material risks. Our divisions include Compliance, Credit, Financial Crime Risk, Internal Audit, Market Risk, Operational Risk, Prudential Risk, and Risk Management Group Central.
Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Other benefits to support your physical, mental and financial wellbeing
• Access a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying

Please refer the Job description for details