Operations Coordinator

at  Port of Vancouver

JOIN US IN CHARTING A COURSE TO A MORE SUSTAINABLE FUTURE

Join an organization that plays a critical role in Canada’s economy. At the Vancouver Fraser Port Authority, we focus on doing the incredible work it takes to become the world’s most sustainable port.
The Vancouver Fraser Port Authority is responsible for the stewardship of the Port of Vancouver, Canada’s largest and most diversified port. Our mandate as a Canada Port Authority, as set out by the Canada Marine Act, is to enable Canada’s trade objectives, ensuring goods are moved safely and responsibly through the Port of Vancouver. That means providing infrastructure and ensuring the safe and efficient movement of marine traffic and cargo within the port. It also means we carry out reviews of proposed activities and developments on federal port lands and waters to determine whether a project can go ahead without impacts to the environment and community that cannot be mitigated.
We are committed to diversity, inclusion, and sustainability. We believe in creating a workplace that reflects the richness of our community and empowers all employees to reach their full potential.
The Operations Coordinator is responsible for maintaining situational awareness and coordinating daily port operations activities. This position is the first point of contact for customers and stakeholders regarding the entire range of marine and security issues and is responsible for taking action, redirecting or escalating the response as appropriate. In addition, the Operations Coordinator coordinates incident response and dispatches VFPA land and water resources as required.

• Coordinates port operations promoting safety and efficiency in accordance with port practices and procedures, gathers and interprets operational intelligence from a variety of sources and takes action accordingly.
• Evaluates and responds to operational requirements directly or with guidance from the Marine Operations Specialist, Manager Marine Operations – Deputy/Assistant Harbour Master, Duty Harbour Master or representative.
• Monitors marine and land traffic movements anticipating potential operational issues and taking preventive action.
• Coordinates provision of services to customers and ship agents including anchorage assignments and other vessel requests.
• Reviews and processes service requests issuing permits and authorizations in accordance with VFPA procedures.
• Monitors and coordinates land traffic conditions and takes appropriate action to resolve congestion issues.
• Works with a variety of technical CCTV and other monitoring systems typical in an Operations Centre environment.
• Develops and maintains effective relationships with stakeholders, customers and various regulatory agencies.
• Manages and controls effective communications during normal or emergency operations.
• Dispatches port resources as required including harbour patrol, road patrol, maintenance or contracted resources.
• A core component of the position is to provide functional guidance to VFPA land and water resources; acts as a channel through which work is directed.
• Manages a variety of phone calls from customers, stakeholders as well as the public.
• Monitors and reports on Port activities, developing situations and incidents within the Port environment, using all available resources including technology and systems.