Operations Manager / Responsable des opérations

at  Flighthub

UNCAGE YOUR AMBITION AS ANOPERATIONS MANAGER

We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.

We are looking for an Operations Manager with 5+ years of experience to join and contribute to the growth of our new team in Cairo, Egypt. Working alongside our in-house Customer Service team, you will have the opportunity to design and implement our training processes and procedures for our call center agents and lead our agents and operations in Cairo, Egypt. By continuously coaching and training, you will ensure our external partners and in-house agents are hitting their targets and adhering to our service standards. You will be responsible for implementing and monitoring KPIs, while providing feedback to stakeholders when needed. You will be leading initiatives that will effectively increase our customer satisfaction scores through the deliverance of the highest quality of service across all teams (internal and external). Don’t forget, we’re expanding internationally - as our growth continues, so will yours!

• Please note this position would begin on-site at our Head Office in Montreal, QC, for training and onboarding purposes (3-6 months) and then relocation to Cairo, Egypt, is a requirement.

• Please note this position would begin on-site at our Head Office in Montreal, QC, for training and onboarding purposes (3-6 months) and then relocation to Cairo, Egypt, is a requirement