OVERVIEW

We are seeking a dedicated and knowledgeable Optical Manager (preference given to a Registered Optician with leadership experience) to oversee the daily operations of our optical department in West Ottawa. The ideal candidate will possess a strong background in retail management and optical services, ensuring that our customers receive exceptional service while maintaining efficient workflow within the team. This role requires a blend of technical expertise, leadership skills, and a passion for the optical industry.

REQUIREMENTS

• Proven experience in retail management or a similar leadership role within the optical field.
• Strong understanding of medical terminology related to eye care and optical products.
• Familiarity with laboratory processes and equipment used in eyewear production is preferred.
• Excellent communication skills with the ability to engage effectively with customers and team members.
• Proficiency in using retail management software; experience with Epic is a plus.
• A sales-oriented mindset with a track record of achieving sales targets in a retail environment.
• Ability to work collaboratively in a fast-paced setting while maintaining attention to detail.
  Join our team as an Optical Manager and contribute to providing outstanding optical care while leading a dynamic team dedicated to excellence in customer service!
  Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Work Location: In perso

• Manage the daily operations of the optical department, ensuring compliance with company policies and procedures.
• Supervise and train staff on optical products, sales techniques, and customer service best practices.
• Oversee inventory management, including ordering supplies, tracking stock levels, and conducting regular audits.
• Provide expert guidance on eyewear selection, fitting, and adjustments to ensure customer satisfaction.
• Collaborate with laboratory technicians to ensure timely production of eyewear products.
• Utilize medical terminology to communicate effectively with healthcare professionals regarding patient needs.
• Maintain knowledge of industry trends and advancements in optical technology to enhance service offerings.
• Drive sales initiatives to meet departmental goals while fostering a positive shopping experience for customers.