Order Experience Representative, II

at  Zebra Technologies

Bogotá, Cundinamarca, Colombia - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate14 Jan, 2022Not Specified14 Oct, 20211 year(s) or aboveGood communication skillsNoNo
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Description:

Overview:
The Order Administration team is responsible for the accurate entry of purchase order information from the sales team or directly from Zebra’s customers into Zebra’s OM system. They act as a subject matter expert on all matters related to the orders, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities:

  • Enters new product order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements
  • May be assigned as primary contact/account representative for a key account/key customer
  • Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
  • Provides price quotes on request
  • Ensures proper recording, tracking and filing of all assigned orders according to commitment dates
  • Responds to customer or internal inquiries regarding order status, invoices, etc.
  • Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product, etc.
  • Engages management as required for assistance in addressing new or complex issues

Qualifications:

Bachelor of International Business

  • 1-2 years experience
  • Strong data entry skills with attention to detail/quality
  • Strong process adherence
  • Fluent level of English (written and verbal) as well as local language as applicable
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
  • Customer service values/orientation
  • Solid knowledge of Order Admin policies and processes
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
  • Intermediate problem-solving skills

Responsibilities:

  • Enters new product order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements
  • May be assigned as primary contact/account representative for a key account/key customer
  • Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
  • Provides price quotes on request
  • Ensures proper recording, tracking and filing of all assigned orders according to commitment dates
  • Responds to customer or internal inquiries regarding order status, invoices, etc.
  • Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product, etc.
  • Engages management as required for assistance in addressing new or complex issue


REQUIREMENT SUMMARY

Min:1.0Max:2.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Bogotá, Cundinamarca, Colombia