POSITION SUMMARY: FRONT DESK REPRESENTATIVE

The Front Desk Representative serves as the first point of contact for members and guests, providing a warm and professional welcome while ensuring exceptional service and efficient operations at the club’s front desk. This role requires outstanding interpersonal skills, a keen attention to detail, and the ability to multitask in a fast-paced environment.

QUALIFICATIONS:

• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and problem-solving skills with a member-focused mindset.
• Proficiency in Microsoft Office and reservation or POS systems.
• Ability to handle multiple tasks while maintaining a friendly and professional demeanor.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.
  This role is ideal for a personable and detail-oriented professional who thrives in a hospitality-driven environment and enjoys providing top-tier service to an exclusive clientele.
  Job Type: Part-time
  Pay: $23.00 - $25.00 per hour

Schedule:

• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift

Work Location: In perso

• Greet members and guests with professionalism and hospitality, ensuring a seamless check-in experience.
• Manage reservations, appointments, and event registrations with accuracy and efficiency.
• Answer phone calls, respond to inquiries, and provide information about club amenities, policies, and events.
• Maintain an organized front desk area and assist with administrative duties, including member account management and record keeping.
• Address and resolve member concerns in a courteous and timely manner, escalating issues as needed.
• Collaborate with other departments to ensure smooth daily operations and uphold the club’s high service standards.