Partner Operations Specialist

at  PTC INC

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

PREFERRED SKILLS AND KNOWLEDGE:

• Self-motivated individual, proactive contributor who works well as an individual and within a team environment.
• Able to work in a fast-paced and demanding environment.
• Strong organizational, prioritization, problem-solving and multi-tasking skills.
• Proactive, effective communicator with strong organizational and inter-personal skills
• Skilled in the use of MS Excel and other Microsoft Office tools
• Advanced knowledge of Salesforce.com
• Strong operational or customer support orientation

BASIC QUALIFICATIONS:

• 3+ years of experience working in operations at a software company or in a customer facing, support type role. Channel and SaaS experience preferred.
• Bachelor’s degree
• Previous experience in working with software sellers
  At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
  Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
  If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
  We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here .

• Manage the Deal Registration process for the Americas.
• Triage requests and render approval/rejection within an appropriate time and in accordance with program guidelines.
• Collaborate cross functionally, as needed.
• Proactively contribute to process and system enhancements.
• Deliver operational support to the America’s Partner Ecosystem
• Triage and address requests in a timely manner. Applicable topics may include:
• Administering deal related contractual artifacts.
• Providing first level support on process and system (Salesforce.com) related issues
• Providing order support to unblock issues which hinder or delay order submission.
• Liaising with the Commercial Desk on complex deal structures
• Deliver regional enablement to Partners. This may include:
• Delivery of ad hoc training on target topics.
• Collaborating in the structured delivery of enablement to top partners in collaboration with the enablement team (process, policy and system topics).
• Proactively manage the integrity of opportunity data in Salesforce in support of financial or operational analytics.
• Actively pursue and promote operational efficiency recommendations for self, team members, Partners and Partner Managers.
• Lean in to support team members if capacity challenges require and serve as a back-up resource on specific Microsoft management activities