Partner Success Specialist (all genders)

at  Zalando

THE ROLE & THE TEAM

The ZEOS Logistics department is responsible for all partner-facing Zalando Logistics Solutions. By uniting these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners’ needs, and leverage common services to enable Partner Program growth.
Over the last years, we learned that solving fulfilment-related challenges for the good of our partners helps us to fuel the growth of our platform. Strengthened by this successful growth, we have started the next step in our journey - expanding our business outside of the Zalando ecosystem, exploring both physical and digital services.
As a Success Management Assistant, you’ll be acting as the second level support and resolving day-to-day challenges for the good of our B2B partners. You’ll be responsible for providing best in-class support service by handling inquiries via different channels about delivery, returns, payments and a lot more!

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You are able to handle partner inquiries professionally and empathetically.
• You are able to ensure accuracy in handling partner inquiries and information processing.
• You are able to manage multiple tasks and prioritize effectively in a fast-paced environment.
• You are able to engage and collaborate with internal and external operational stakeholders.
• You are proficient in using ticketing systems (Salesforce experience is a plus), and Google Workspace.