Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

EXPERIENCE AND QUALIFICATION:

• Proficient with APIs and SQL as related to other programming languages
• Ability to deliver high quality and workable solutions for technical issues
• Ability to communicate technical specifications and investigate without supervision
• Ability to creatively solve challenging business/technology problems
• Excellent oral/written communication skills
• Be able to manage multiple tasks and projects simultaneously, prioritize time effectively, and thrive in a dynamic and complex environment
• General familiarity with web-based and mobile based product development and a general understanding of typical technology architecture for high-volume web sites
• Fluent in oral/written English. Other languages a plus.
• The applicant is expected to have visited and interacted with www.expediapartnersolutions.com before applying.
• available to travel up to 2 non-consecutive weeks per year

WORK EXPERIENCE AND EDUCATION GUIDELINES:

• Bachelor’s degree preferred (Science Degree in Computer Science or related field)
• Experience solving highly complex technical support issues
• Experience using incident management tools to resolve cases

PREFERRED EXPERIENCE:

• In online travel
• technical consultation
• call center / customer contact center
• Experience specifically using Zendesk incident management tool

• Effectively analyze and resolve partner-raised support cases using our incident management tool, Zendesk
• Fulfill service requests raised by internal and external parties
• Provide functional or technical assistance and guidance where required
• Effectively communicate and collaborate with various areas and levels of the organization
• Provide detailed explanation on case specifics when calling out issues that require planning and resolution by the EPS product team
• Chip in to knowledge base comments and articles when the opportunity arises
• Identify and remediate opportunities for process improvement
• Call-out new information to your fellow Partner Advocates on a consistent basis
• Monitor availability of EPS products to maintain a consistent awareness of current performance