SUMMARY

The Parts Advisor sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone.

QUALIFICATIONS

High school diploma or the equivalent. Ability to read and comprehend instructions and information. One year of experience in an automotive parts department. One year of sales experience. Professional personal appearance. Ability to work well with the public, sometimes with several customers at a time. Will be required to wear a dealership-provided uniform.

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that thecustomer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Verify ‘’will call’’ and ‘’back-order’’ files weekly and return to vendors, or stock those items not required.
• Solicit assigned accounts by phone.
• Specific to the Rear Counter:
• Assist service technicians in selecting parts needed for repairs in process.
• Order parts not in stock if, after discussion with Shop Foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs.
• Notify the Shop Foreman and the customer that ordered parts have been received.
• Answer parts phones when front counter is overloaded.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person.
• Provide the same high level of service to the other dealership departments as is given to other customers.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Business Manager.
• Ensure that all charge sales are signed by the customers.
• When making tax-exempt sales other than to a charge or cash account, ensure that the customer’s full name, address, ICC number, and signature is obtained.
• Present the customer with the white copy of the invoice after removing the ‘’tear strip.’’
• Keep front and rear counter areas clean and uncluttered.
• Replenish assigned inventory daily.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• Participate with the Parts Manager in maintaining a Lost Sale Tracking program.
• Clean computer terminals and printers daily.
• Other Duties as assigned by management