Patient Access Associate 2

at  Inova Health System

Virginia, Virginia, USA - 00000

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate09 Feb, 2022Not Specified12 Nov, 20211 year(s) or aboveGed,Computer Skills,Revenue CycleNoNo
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Description:

As a Patient Access Associate 2, you will adhere to Inova Health System’s Service Excellence standards while, admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

EDUCATION:

High School Diploma or GED

EXPERIENCE:

1 year of healthcare patient access experience, or 1 year experience in healthcare revenue cycle, or Bachelor’s degree

SKILLS:

Basic communication and computer skills.
As a Patient Access Associate 2, you will adhere to Inova Health System’s Service Excellence standards while, admitting/scheduling patients, conducting insurance verifications and providing financial counseling. To help achieve our mission, you will ensure patient safety by demonstrating effective problem solving and effective communication skillsets. Engaging in active listening when dealing with a customer complaint is of vital importance.

EDUCATION:

High School Diploma or GED

EXPERIENCE:

1 year of healthcare patient access experience, or 1 year experience in healthcare revenue cycle, or Bachelor’s degree

SKILLS:

Basic communication and computer skills

How To Apply:

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Responsibilities:

JOB RESPONSIBILITIES

  • Expresses sincere concern and empathy when dealing with a customer complaint.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.

JOB RESPONSIBILITIES

  • Expresses sincere concern and empathy when dealing with a customer complaint.
  • Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods/styles.
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Sales

Diploma

Proficient

1

Virginia, USA