Patient Access & Billing Support Specialist at Eisenhower Imaging Center LLC

Rancho Mirage, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient billing, Scheduling, Customer service, Administrative support, Accounts receivable, Microsoft Office, Excel, QuickBooks, Data entry, Communication skills, Problem-solving, Multitasking, Medical records management, Claims coordination, Phone etiquette

Industry

Medical Practices

Description

Description Position Overview Eisenhower Imaging Center is seeking a highly organized and professional Patient Access & Billing Support Specialist to join our fast-paced outpatient imaging environment. This role combines patient-facing responsibilities with internal administrative and operational support. The ideal candidate is detail-oriented, adaptable, and confident managing patient interactions related to billing, scheduling, and general inquiries while supporting day-to-day office operations. Strong communication skills, professionalism, and the ability to navigate multiple systems are essential. Radiology or healthcare experience is preferred but not required. Key Responsibilities • Answer high-volume inbound calls with professionalism, empathy, and efficiency • Serve as a primary contact for patient billing inquiries using third-party billing software • Assist patients in understanding charges, balances, and financial responsibilities • Handle patient concerns and complaints with a calm, solution-oriented approach; escalate as needed • Schedule and reschedule appointments for imaging, wellness, and related services • Provide backup support to scheduling and front desk teams as needed • Perform front desk duties including patient check-in, registration, and phone coverage • Support accounts receivable processes, billing follow-up, and claims coordination • Perform reporting and follow-up on reimbursement for high-cost radiopharmaceutical claims • Maintain accurate patient and financial records across systems • Utilize Excel, QuickBooks (preferred), and internal systems for tracking, reporting, and coordination • Maintain organized electronic and physical filing systems • Provide administrative support to leadership, including special projects and operational initiatives • Assist with office coordination tasks such as mail handling and internal communications • Support physician-related administrative needs as requested • Collaborate with internal teams to resolve patient, billing, and operational issues • Adapt quickly and follow direction in a fast-paced, team-oriented environment Requirements Qualifications • High school diploma required • Healthcare, radiology, or medical office experience preferred but not required • Prior experience in billing, accounts receivable, scheduling, or administrative support strongly preferred • Familiarity with QuickBooks is a plus • Proficient in Microsoft Office (Word, Excel, Outlook) • Strong communication skills with a professional phone presence • Ability to handle sensitive financial conversations with discretion and professionalism • Highly organized with strong attention to detail and multitasking ability • Ability to work independently and collaboratively What We’re Looking For • Organized, detail-oriented, and professional • Strong verbal and written communication skills • Calm, confident, and solution-focused in-patient interactions • Ability to prioritize, pivot, and problem-solve in real time • Dependable, proactive, and team-oriented Compensation & Benefits Benefits package – Medical, Dental, Vision, 401k & 401k matching, Life Insurance, Paid Time Off. Opportunity for growth and compensation adjustment based on performance. How to Apply Please submit your resume along with a brief summary of your experience in patient services, billing, scheduling, or administrative support roles.

Responsibilities

The specialist will manage patient billing inquiries, scheduling, and front desk operations while supporting administrative tasks for the imaging center. They are responsible for maintaining accurate financial records and providing high-quality service to patients in a fast-paced environment.