Patient Access Representative - Cardiology Clinic

at  Ascension

DETAILS

• Department: AMG Cardiovascular Services
• Schedule: Monday - Friday, 8:00am - 4:30pm. No weekends or holidays.
• Hospital: Ascension St. Vincent’s Cardiology Clinic
• Location: Birmingham, AL
  Experience in front desk at a physician’s office is strongly preferred. Scheduling experience in multiple locations and providers is strongly preferred. This position entails of heavy phone work.

REQUIREMENTS

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Initial contact for the public. Receive payments and allowances and perform data entry of payments, allowances and account adjustments in an accurate and timely manner. Handle inquiries, complete correspondence, accept private payments and post cash on a daily basis.

• Review and process insurance explanation of benefits statements for accuracy. Refers debit/credit balances to collectors and refers credit balances for resolution. Review accounts on which credit balances exist and determine reason for the credit balance. Appropriately adjusts the contractual allowance if in error, complete a transfer if a payment was applied to an incorrect account or request a refund if an overpayment exists.
• Report recurring insurance payment discrepancies and work with team to resolve. Identify accounts on which contractual adjustments are incorrect by working the daily credit balance report.
• Reconcile bank deposits to payments entered into the financial system in a timely manner to ensure accurate account data.
• Review accounts and respond in a timely manner. Respond to third party inquiries and works to resolve circumstances that create unwarranted debit/credit balances.