Payments Implementation Manager - Associate

at  JPMorgan Chase Co

JOB DESCRIPTION

The EMEA Implementation Team is responsible for the on-boarding and set up of all core cash management business for TS (Treasury Services) clients in our region. A critical part of the process relies on effective working relationships between Implementations, Sales, Product & Client Service. In addition, we work closely with a variety of internal functional partners, in order to ensure seamless end to end service delivery. We manage the end-to-end implementation process, from client kick off, project scoping, documentation and services set-up, testing and go live and transition to Client services for a wide range of client sectors, using a tried and tested methodology to deliver a high quality client experience, while speeding revenue into the bank.
As a Payments Implementation Manager - Associate in Implementations Team you will be responsible for the on-boarding and set up of all core cash management business for TS (Treasury Services) clients in our region. You will manage the end-to-end implementation process, from client kick off, project scoping, documentation and services set-up, testing and go live and transition to Client services for a wide range of client sectors, using a tried and tested methodology to deliver a high quality client experience, while speeding revenue into the bank.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Experience in working with corporate and / or Financial Institutions clients with strong client servicing skills
• Strong verbal, written and interpersonal communication skills
• Project Management skills required
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment
• Able to work in a team environment and partner with colleagues
• Effective issue resolution and escalation skills
• Experience working with Treasury Services and Securities products

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Any other EU language than English would be an asset

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

• Implements Cash Management solutions, of varying size and complexity, primarily in Europe Middle East and Africa
• Manages multiple deals /projects concurrently by being the central point to both internal and external customers
• Partners closely with Sales, Product, Client Service, Operations and other internal partners to ensure a successful project delivery and client experience
• Develops project plans as agreed for each deal incorporating the methodology used within the Project Management Team and provides guidance to the client with respect to the tasks and their role within the plan
• Attends regular client meetings/calls to review the project against the plan
• Works with internal and external parties to deliver the solution within the minimum time frames
• Provides accurate and timely implementation statuses and escalate issues that impact the client experience or put the target date at risk
• Provides support to team colleagues as required
• Identifies and communicates process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements
• Attends meetings and training as required to continue development and product knowledge