ABOUT SPINEONE

Our physicians, physical therapists, physician assistants, and nurse practitioners work together in our medical center built to provide urgent care and rapid relief from many forms of back pain, spinal disorders, chronic pain, and neck pain.

JOB DESCRIPTION

The Personal Injury Administrative Liaison is responsible to provide effective case management services for personal injury and workers compensation patients in an appropriate, cost-effective manner by communicating, monitoring, and maintaining correspondence with attorney firms and workers comp case managers.

REQUIREMENTS:

• Minimum Bachelor’s degree
• Prior Workers Compensation and Attorney Case Management with existing contacts preferred
• Familiarity with eClinicalWorks EMR system
• Proficient in MS Office and Excel

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of the Personal Injury and Workers Compensation process and requirements for medical care.
• Strong organizational and prioritization skills
• Efficiency and accuracy working with multiple referral sources
• Exceptional customer service experience
• Communication skills both verbal and written
• Ability to prioritize work and handle multiple tasks
• Ability to work independent
• Ability to handle sensitive information responsibly and ethically
  The pay range for this role is:
  58,000 - 75,000 USD per year(SpineOne - Lone Tree

• Monitor patient encounters and reschedule cancelled/missed appointments.
• Manage patient outbound referrals and communication to attorneys and case managers
• Forward signed paperwork to representation as needed
• Filing paperwork with the state
• Regular and consistent reporting to administration
• Thorough understanding of current PI/WC cases being treated and status of each patient: which procedures, images, PT, and outbound referrals
• Updating legal case status
• Document and consistent communication with attorney on file
• Special IME/PIR Narrative Requests
• Billing Structure: Med pay, Lien, CPT Codes, etc.
• Filing Status
• Communication with treating providers etc.
• Reviewing medical records for efficacy and accuracy
• Managing payment status for each case
• Maintains contact and communicates with attorneys and claims adjusters to apprise them of case activity, case direction or secure authorization for services.
• Maintains contact with all parties involved on case necessary for case management.
• Demonstrates ability to meet administrative requirements, including productivity, time management and QA standards, with a minimum of supervisory intervention.
• Reviews cases with manager monthly to evaluate files and obtain directions.
• Demonstrates excellent customer service, and respect for customers, co-workers, and management.
• Independently approaches problem solving by appropriate use of research and resources.
• Staying up to date on state bills, regulations, policies and procedures for treating physicians.
• May perform other related duties as assigned