Pharmacy Assistant (London)

at  Greenshield Holdings

Greenshield-NKS is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications. Greenshield provides high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as: rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis. An organizational dedication to program innovation and R&D has allowed Greenshield to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers. NKS Health truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.
We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

JOB DESCRIPTION

GreenShield is looking for an experienced Pharmacy Assistant to join our growing London Location. In addition to 1 year of pharmacy experience and knowledge of Kroll, the successful applicant must be organized, reliable, patient-focused, and possess excellent communication skills. NKS Health offers an excellent work environment and good remuneration. The position requires hours as requested on an ongoing basis.

REQUIREMENTS:

• Bilingual (English and French) is an asset
• 1+ years of community pharmacy experience with excellent knowledge in pharmacy operations
• 1+ years of experience in completing and submitting third party payer reimbursement paperwork
• Excellent communication and customer service skills
• Effective organizational skills and excellent time management skills with the proven ability to multi-task
• Excellent problem-solving skills with the ability to resolve issues independently in an effective and efficient manner
• Detail oriented with the ability to work under minimal supervision
• Proficient with Kroll
• Experience communicating with PSPs, nurses, doctors, and other health professionals.
• Experience with reimbursement navigation and claims adjudication, including coordination of FOC and bridging medications.
• Advanced computer skills (including ability to use Accuro, Outlook, Word, Excel, and other computer software)
• Average wpm of 50

• Providing exemplary customer service that meets NKS Health standards
• Data entry of patient care information into Kroll ensuring all required documentation is adequate
• Understanding, recognizing, and resolving third party adjudication
• Assisting in coordination of next day deliveries and medication refills
• Troubleshoot all billing errors before next day’s delivery
• Ensuring all copayments are charged or forwarded to appropriate payer
• Co-ordinate with all patient support programs regarding billing errors, plan maximums, and requesting all bridge medications for refills
• Complete monthly inventory count
• Other duties as assigned by the manager