PM First Line Manager

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Job Description
Job Title: PM First Line Manager
Department: Operations
Location: Basingstoke CDC
Reports To: Warehouse Operations Manager.
Job Purpose:
To effectively manage all aspects of the Day shift operation in order that efficiency and people management is maximised and the best results are achieved.

Key Accountabilities

• Manage the overall Day shift operations and staff
• Maximise the ongoing efficiency of the shift and ensure the accurate loading of the delivery fleet.
• Ensure that overheads and labour costs of the Day shift operation fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms
• Maintain the highest levels of operating standards in line with customer and company expectations and legislation.
• Ensure compliance to standard operating procedures, contractual requirements through the achievement of specific KPIs
• Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded
• Manage local relationships with internal and external customers.
• Gather information received from the shift to brief the team or individuals on performance.
• Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.
• Ensure good housekeeping standards are maintained in all areas.
• Ensure the department meet all Health & Safety requirements and Direct Reports are aware of their responsibilities.
• Ensure compliance to standard operating procedures
• Investigate customer services issues, provide prompt feedback and implement remedial actions to prevent similar issues
• Provide effective leadership and motivation through regular team briefings
• Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitor performance through annual appraisal process as per company guidelines.
• Monitor and maintain security protocols at all times.
• Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership
• Provide coaching and guidance to colleagues in areas of responsibility
• Work closely with management colleagues to drive efficiencies across the CDC promoting a culture of continuous improvement

What your background should look like

Competencies

• Coaching – Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
• Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.
• Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.
• Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Knowledge, Skills and Experience Required:

• Experience of managing managers as direct reports
• The ability to work in the CDC as the most senior management person during the Day shift

Key Dimensions:

• Direct Reports
• Departmental costs

Key Working Relationships:

• CDC management and colleagues
• Regional personnel
• External customers

Level of Decision Making:

• Make recommendations for the improvement of processes and procedures
• Implementation of corporate processes and procedures in a consistent manner in line with company requirements
• Make recommendations for improvements in area of responsibility
• Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to CDC Manager

What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@cencora.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

Please refer the Job description for details