Policy Support Officer II
at QBE Insurance Group Limited
Manila, Fifth District, Philippines -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 11 Nov, 2024 | Not Specified | 11 Aug, 2024 | 1 year(s) or above | Customer Service,Communication Skills,Research | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
REQUIRED EDUCATION
- Bachelor’s Degree or equivalent combination of education and work experience
REQUIRED EXPERIENCE
- 0-1 year relevant experience
PREFERRED COMPETENCIES/SKILLS
- Proficient verbal and written communication skills
- Proficiency in MS tools
- Customer service focus
- Keen to details
- Administration and Organisation Skills
- Ability to multi task
- Problem-solving skills
- Analytical and research skills
PREFERRED EXPERIENCE
- Preferably with BPO experience and shifting schedules
PREFERRED KNOWLEDGE
- Basic knowledge on customer service
- Knowledge in Insurance Processing is preferred
GLOBAL DISCLAIMER
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click “Apply” and the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job ID 326039
Responsibilities:
- Ensure policies are followed and refer/escalate where appropriate
- Comply on provided legislations, industry codes, company policies and procedures.
- Establish and maintain a good working relationship with stakeholders
- Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
- Consistently open minded, professional, polished, posed, and positive demeanor
- Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
- Properly assess completeness of documents received and provide solutions if incomplete
- Performs moderately complex clerical, administrative and general office duties.
- established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
- Enter data into systems and make updates, or corrections while adhering to the guidelines
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Manila, Philippines