Product Designer

at  EverCommerce

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.
With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to achieve them.
This is where you come in!
As a Product Designer at EverWell, you will drive UX outcomes through world class product design for Timely (desktop and mobile). This role involves engaging with users through a human centred approach, and partnering with a cross-functional team – always taking them on the journey.
In this role, you will plan and deliver product design work from problem definition – including solutioning & validation, build, and measuring success of your design. Your practice will focus on UX outcomes at every step. You’ll advocate for users and ensure decisions are made with them in mind. Your designs will aim to include best practice interactivity, creativity and innovation.
You will collaborate with a cross-functional team with a certain level of ambiguity, dependencies and stakeholder management. Your design toolkit is rich, and you will skillfully deliver the right activities at the right time to ensure outcomes are front and centre, and a world class experience results. We need designers who’re experienced and comfortable with a fast-paced high-growth environment.
Ultimately, you’ll be increasing value for our users, and contributing to EverWell’s overall product vision and goals.

Responsibilities

• Deliver world class product design for complex product, in a collaborative team environment
• Solve the right user problems, with the right solution through an insights-based approach
• Plan UX activities that maximise outcomes at every step, and partner with product management, engineering, product marketing and UX research across the journey
• Plan and conduct validation studies eg. User testing to uncover and prioritise problems for iterating on
• Define UX success metrics that align to product and company goals and stand-up tracking for those, for each piece of work
• Ensure cross-team alignment via. no-surprises communication, facilitating group activities where appropriate (eg. co-design), playing back test findings, showing work in progress, and clearly articulating the why and connection to user need/problem
• Contribute to team culture, rituals, gatherings, and help out with new onboards